Aug 1, 2015RockIT news,
2015 Technical Championship
This month saw the launch of RockIT’s Technical Championship. Our four technical teams have entered into the battle of all battles to see who will be crowned the best technical department of 2015.
Our Service, Projects, Proactive and Client Relations teams have each begun their own project which aims to improve service delivery within each respective team.
Our Service team have embarked on Project Slick. The key focus for their project will be on further improving our response and resolution times.
The Projects team’s VIP project will transform the way we manage our client’s projects. Project VIP will drive down our lead times so your project can be completed more quickly.
Our Client Relations team’s challenge is Project Evergreen which will guarantee you a better level of customer service from us. We’ll be expanding our current Client Relations team to assist with completing inbound enquiries quicker.
Lastly our Proactive team are involved in Project Banzai which will focus on redesigning a lot of the proactive processes we use. We will be making our tools visible to you and we’ll soon be flicking the switch on of the new monitoring software we’ve been developing for several months.