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Key takeouts

IT professionals often try to work magic when it comes to fixing issues. Although, implementing the right solution and delivering a resolution can still take time, which can result in lost man hours and productivity.

There are two types of IT support services, proactive and reactive. As you’d expect a proactive approach is the best way to prevent IT issues and associated costs of downtime. Here we outline the 7 issues that can be mitigated using a proactive IT support service.

This guide can help you:

  • Understand the difference between proactive and reactive support

  • Evaluate the costs associated with both approaches

  • Develop techniques to reduce the businesses downtime

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