IT support can generally be separated into two areas; proactive and reactive. As you’d expect, a proactive approach will look to support your business’s IT infrastructure by anticipating potential issues and rectifying these ahead of the business experiencing any disruption.
Reactive, on the flip side, is essentially fire-fighting, it’s dealing with issues as and when
they hit the business.
Establish a business case for using a proactive IT model
Calculate the costs associated with downtime
Define the difference between reactive and proactive IT support