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Supporting Large Enterprise with innovative technology solutions 

RockIT have been providing advanced “last-tier” infrastructure support to large enterprise organisations for many years. Working alongside your in-house IT Support team, we provide a platform to allow the escalation of advanced tickets to our top-tier engineers, as well as project and infrastructure implementation services when you require engineers with advanced qualifications and certifications for specific business projects.

  • Intimate knowledge of your industry to help you keep your competitive edge
  • RockIT’s incredible StreamlineIT service integrates your internal IT helpdesk with our own
  • Qualified engineers with knowledge of all of the latest enterprise technologies
  • Legislation compliant disaster recovery to ensure you never lose a moment’s sleep, let alone your data
  • Virtualisation and managed network experts
  • Fully audited and logged support mechanisms to feed in to your quality system
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At RockIT we pride ourselves on our
specialist knowledge

The products and services that we offer to our entire customer base are built from the ground up to be ideal for large enterprises. All of our partners and vendors are ISO accredited and we fully audit our suppliers and vendors so that you don’t have to, to ensure that we can assist with your legislative compliance and audit-friendly services. All of our data centres and those of our partners are UK-based, so that your data never leaves the UK except when you choose for it to. 

We have expert knowledge and industry-leading partnerships with the UK’s most prominent software and hardware vendors, such as Dell, Cisco, VMware, Microsoft, Citrix and more, so you know that you will get the support that you need, when you need it, without fail.

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StreamlineIT; providing you with your own internal helpdesk

StreamlineIT; providing you with your own internal helpdesk

Our services are not limited to IT Support and project services. For our larger clients we offer a range of complimentary support services. StreamlineIT is a complete hosted helpdesk solution for use by your internal IT team. 

  • Directly integrated with our own helpdesk and CRM systems, your IT team can escalate tickets directly to us with all of their existing work and notes attached.
  • Allows a truly collaborative approach to the management of your internal IT, with our own engineers acting as an extension of your own internal team.
  • Based on a state of the art bespoke designed IT Support CRM developed by a global leader.
Project services to enhance your internal capabilities

Project services to enhance your internal capabilities

When your internal projects or infrastructure maintenance and improvement works need a bit of help, we will be there to support you. 

  • Our qualified and certified Project Implementation Engineers can assist your internal IT team or wholly manage projects with your internal projects.
  • No project is too big or too small; from rolling out hundreds of new PCs across your offices to upgrading your entire server infrastructure, we have you covered.
  • Specialists in all modern technologies, our engineers can assist with the implementation of industry-leading technologies such as virtualisation, cloud and data centre services. 
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Complimentary IT Management

Whether you’re an IT Manager taking on all of the responsibility for IT within your company or you have a dedicated IT Support team, RockIT’s critical blend of support services and support tools will undoubtedly add value to your business.

View Complimentary IT Management

Case Study:

UNITED LIVING GROUP

How we support United Living by acting as an extension of their own in-house IT team

United Living Group was formed from the merger of Bullock Construction Ltd. and United House Ltd. in September 2014 with the vision to become one of the UK’s leading providers of refurbished and new build living solutions. With almost 110 years of experience, United Living provides planned maintenance and new build services to clients throughout the country.

United Living employ over 600 staff nationwide at over a dozen disparate offices and sites. They benefit from a completely integrated solution for managing their own in-house IT helpdesk which is seamlessly integrated with our own CRMs, allowing their in-house IT team to directly escalate their most difficult tickets to our highest tier of engineers for advanced infrastructure support for their entire organisation nationwide, as well as monthly on-site maintenance visits from our team of field engineers. They also have exclusive access and reporting from our fantastic proactive monitoring system to be utilised by their in-house IT team.

  • United Living operate a diverse infrastructure spread throughout their sites nationwide, utilising a range of line of business applications and web apps and benefiting from the use of state of the art infrastructure technologies
  • So far this year, United Living’s in-house IT team have benefited from our proactive monitoring system to aid in the resolution of 59% of tickets raised on their integrated StreamlineIT helpdesk.

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