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For quick access to technical support please contact our 24hr Help Desk on 0344 272 2292.


A New Approach to IT Support

It’s time to break free from the standard approach to IT. Stop worrying about technology; that’s our job. We build the system, we make it work and we proactively maintain it. “Total IT Management” means just that. You pay a single monthly fee for support and every piece of your technology; from the desktops, phones and printers in your office, network and data centre are covered.

  • Fixed monthly fee
  • Proactive NOT reactive
  • Pay as you grow
  • Financial transparency
  • 24/4/365 support
  • Always up-to-date
  • Tax advantages
  • Scalability
  • Complete peace of mind
Wide Illustration Wide Illustration
RockIT
 

Comprehensive and Flexible

Many business executives who are responsible for IT prefer that we take IT off of their hands. 

With Total IT Management, we provide you with the exact amount of support, hardware, software and solutions that you need for one monthly fee. 

This approach to IT support allows you “grow as you go.” This means you have the flexibility to start with the managed IT services that make the most sense for your company and then scale them with us as your needs develop.

 
Support Chart Infrastructure Chart Communications Chart Security Chart Growth Chart Risk Chart
  • 1. Support
    Feature Rich Support
    • Instant response times
    • Unlimited remote support
    • Unlimited onsite support
    • Industry-leading response times
    • RockIT client portal
    Proactive Monitoring
    • Unlimited proactive monitoring
    • Automation for quicker resolution
    • Patch management
    • Audit and inventory
    • Regular reporting
    Vendor Management
    • We support ALL your technology
    • Vendor relationship management
    • Strategic sourcing
    • Performance management
    • Continuous improvement
  • 2. Infrastructure
    Inclusive Infrastructure
    • Data centre hosted infrastructure
    • Desktops, laptops, thin clients
    • Smartphones and tablets
    • Essential hardware
    • Software licences
    Disaster Recovery
    • Data centre hosted
    • Replication and backups
    • Multiple data centres
    • Business continuity planning
    • Proactive monitoring
    Pay as you Grow
    • Pay for everything monthly
    • Benefit from tax advantages
    • Always up-to-date
    • Simplified pricing
    • Zero CapEx required
  • 3. Communications
    Hosted Exchange
    • Full Microsoft Exchange functionality
    • 99.999% uptime guarantee
    • Unlimited mailbox size
    • Inclusive migration service
    • Tier 3+ data centre hosted
    Hosted Telecoms
    • Tier 3+ data centre hosted
    • Corporate level features
    • Full disaster recovery enabled
    • Office based telecoms hardware
    • Inclusive line rental and calls
    Managed Broadband
    • Leased Line, EFM, Fibre, ADSL
    • Redundant lines
    • Uptime backed by SLA
    • Monitored proactively

     

  • 4. Security
    Network Security
    • Full network wide security
    • Inclusive hardware and software
    • Automatic updates
    • Monitored proactively
    • Mobile device management
    Email Security
    • Anti-spam protection
    • Antivirus protection
    • Threats scanned offsite
    • Email continuity
    • Archiving for compliance
    Web Security
    • Protection from illegal content
    • Blocking websites for increased productivity
    • Inclusive hardware and software
    • Centrally managed by us
    • Full reporting suite
  • 5. Growth
    Client Relations
    • Single point of contact
    • SLA backed response times
    • Regular structured service reviews
    • Trusted Advisor's Service
    • Strategic planning
    Pay As You Grow
    • Pay for everything monthly
    • Benefit from tax advantages
    • Always up-to-date
    • Simplified pricing
    • Zero CapEx required
    Project Consulting
    • Inclusive project management
    • Risk and quality assessments
    • Full vendor management
    • Pre-project reporting
    • PRINCE2 certified
  • 6. Risk Management
    The Modern Office
    • Inclusive regular network audits
    • Audit reporting
    • Board level presentations
    • Proactive problem resolution
    • Ensuring operational effectiveness
    Business Continuity Planning
    • Inclusive BCP reporting
    • Prevention and preparedness planning
    • Response and recovery planning
    • Board level presentations
    • Risk identification and removal
    IT Policies & Guidelines
    • Security IT policies
    • Data IT policies
    • Acceptable usage IT policies
    • AgreedsStandards and guidelines
    • One-off policy production
    • IT Policies and Guidelines

Ranked 53 in the World for Top IT Support Companies

When you consider all the facts, you will be absolutely convinced that RockIT is the best provider of IT Support available to you.

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We can read your Mind

We can read your Mind

We may not be telepathic, but we have done our research. When a new company joins us, we ask them why they want to leave their current provider. These are ten reasons we hear time and time again.

 

We do things very differently at RockIT.

My IT Support company are too slow to respond.

Quickest Response Times

Quickest Response Times

You probably don’t need to be told but response time is one of the key factors for increasing uptime and productivity. 

RockIT provides you with instant access to our dedicated Microsoft Certified help desk which made us 652 times quicker to respond than the average IT Support company in 2014. When onsite work is required, waiting several hours for an engineer to come arrive simply isn’t good enough. Our industry-leading, guaranteed onsite response will help you increase productivity and profitability while reducing expensive network downtime.

My IT Support company don’t work out of hours.

Support When You Need It

Support When You Need It

Your office is open from 9am – 5pm Monday to Friday. You should therefore check that your IT Support company are open between 9am – 5pm Monday to Friday, right? Wrong…

Have you ever considered why your systems go down in the morning and why it takes such a long time to get them back up and running before you can start your day? Your IT Support company start at the same time as you do. In fact they start at the same time as all their other clients too.

Systems fail but not all at the same time. There’s a 0.07% chance of a network failing at 9am. That’s once every 3.9 years. Through 24hr proactive network monitoring your systems are monitored throughout the night. This allows us to remedy issues in real time rather than battling to resolve several major issues at once. 

Even a few minutes of system downtime carries an enormous business cost. Maximising uptime must be a high priority.

Through proactive management of your technology we can ensure issues are resolved before they cause your company any downtime, cutting costs, increasing productivity and maximising your profit earning potential.

My IT Support company are very reactive.

Proactive Not Reactive

Proactive Not Reactive

Have you ever been told that your systems will be proactively monitored but basic issues are still causing you downtime and there’s no evidence of proactive support being used? 

The benefits of a truly proactive service can be enormous, so why are so many IT Support companies reactive? Most IT Support companies are aware of the benefits of proactive systems and they will often outline it as a benefit in their sales literature. They may only have a single team of engineers and it is their intention to offer proactive support during quieter periods. However, prioritising reactive resolution means that they never get ahead of themselves and never have the time to be proactive. This will undoubtedly add to your downtime and increase your costs.

In 2009 RockIT separated its support teams so proactive engineers did nothing but proactive resolution, developing scripts to automatically resolve technical issues before the end user is affected. The best thing about this approach is that the more proactive we are, the more engineers we can move from our reactive team to proactive team.

My IT Support company charge us large sums for new hardware and software.

Pay as you Grow

Pay as you Grow

Most companies would prefer to pay for things on a monthly basis. At RockIT, if you need a PC for a new user we’ll give you the option to add this to your support fee. So rather than paying out large sums of money and it affecting your cash flow, we’ll let you pay for it over a 36 month period.

As well as providing you with complete peace of mind and assisting you in growing your business, there are a number of tax advantages in doing it this way.

Essentially we’ll provide you with an IT budget and you can call down on this money as and when you need it.

My IT Support company don’t understand our system.

You’ve been with your IT Support company for so long that you should see them as your “IT department.” If this is the case, why do they keep making the same mistakes or why do you keep having to repeat yourself? As your IT Support company grows you need to re-explain yourself over and over again.

RockIT understand the importance of system knowledge and have the tools and procedures to ensure information is captured initially and updated as we go along. We have invested heavily in building a knowledge sharing tool called Rockipedia. This system fits around the way we work to ensure our engineers have key information at their fingertips.

My IT Support company aren’t very forward thinking.

The Modern Office

The Modern Office

It’s very common for IT Support companies to get bogged down in technical support and not have the time to assist clients in thinking about the future. This in itself can be problematic as you are left feeling that you’re constantly fighting fires and that technology is against you.

At RockIT we understand that business growth doesn’t just happen, you have to work hard for it and need a solid foundation to work from. Included in all our support packages is a regular Modern Office Audit.

Through establishing your business objectives early on and regularly reviewing your network, we’ll keep you up to date allowing you to focus on your business.

My IT Support company are very expensive.

Huge Cost Savings

Huge Cost Savings

In 2014, we reduced our current clients' IT costs by a staggering 79% in their first year with us. We have a unique method of establishing cost savings and would be delighted to provide you with this information at no cost or obligation. 

It's no secret that working proactively and reducing network downtime will have a positive impact on reducing costs and improving efficiency. That being said, there’s so much more to this than just that. Providing everything you need from the outset will prevent major disasters and increase your productivity.

We have several methods of reducing your IT support costs and would be delighted to share these with you.

My IT Support company don’t support everything.

Everything is covered

Everything is covered

How often have you been told "we don’t support that, you will need to ring another company…?"

In 2014, 38.9% of technical support requests involved liaising with other technology vendors and third party companies. Unlike our competitors who would profit from this work, this is always included in your fixed monthly fee.

We go ten steps further than our competitors by managing EVERY vendor supported software package and hardware component of your network. By becoming the single point of contact for ALL technology issues, we can help you regain lost productivity and allow you to focus on running your business.

My IT Support company are too small for us, we’ve outgrown them.

Safety in Numbers

Safety in Numbers

A large proportion of companies we take on have chosen to come to us as they have outgrown their current provider. Poor response and resolution times, re-occurring technical issues and silly mistakes are all tell-tale signs of your provider being under staffed which will be costing your business.

RockIT employs over 60 certified support staff with a broad range of skill sets. We will provide you with a dedicated team who will get to know your systems and your priorities. However, our size will ensure that we’re always over staffed and we have no gaps in knowledge.

RockIT

Selecting the right IT Support Company can be challenging.

The technology is complex and there are so many support companies to choose from. It's easy to be overwhelmed trying to compare one company with another. We honestly believe that when you consider all the facts, you will be absolutely convinced that RockIT is the best provider of IT Support available to you.

Contact us today on 0344 272 2288 to find out more.

Satisfaction Guarantee

Satisfaction Guarantee

We’re so certain of your success that we’ll give your money back if you’re not satisfied. We are committed to providing you the best IT Support in the industry. In fact, we are so certain of the results that you will receive, we guarantee your satisfaction! If you do not see satisfactory results within 90 days, we will refund your money.

 

How many IT support companies are willing to provide a clear and unequivocal guarantee? To eliminate the stress and uncertainty of hiring a competent IT Support company, we’ve decided to offer our clients this ZERO RISK guarantee on all of our Managed Services.

Testimonials

Case Study: Satellite finance

When we took on extra staff, they said “no problem.” When we started opening on Saturdays, they said “no problem.” Even when I was travelling abroad and had issues, nothing was ever too much trouble. They’re always proactive and I’ve never asked anything of them that they haven’t done professionally and knowledgeably.

Sam McShane - Director

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