An Innovative IT Support service is just a very small part. We help business thrive by joining forces on a strategic level. We take care of all of your business technology so you can focus on your most important work.
It’s mutual; we are passionate about our people and our people are passionate about us.
Our people thrive on a sense of togetherness. We challenge the impossible to develop cutting edge and proactive IT solutions that make a measurable difference in helping our clients achieve their business outcomes and drive digital transformations.
Challenging the impossible.
Never lose a client.
Putting people first.
Delivering a WOW through service.
Thinking big and taking calculated risks.
We have been established for 10 years and counting, established being the operative word. Therefore, you can be safe in the knowledge that we will be around for the long-haul.
The number of times we have been awarded or shortlisted for growth, excellence or achievement.
OK, so most of our people are out and about attending meetings or on-site visits, but our numbers are growing at a rapid rate.
The number of left handed people. Weirdly, most of them sit in one pod of the office and are the creative and idea generators.
The planned size of our future office; a technology and innovation centre with state of the art IT systems, an on-site gym and childcare.
Everyone loves a great rags to riches story, and the story of us is no different. From humble beginnings, Rob forged RockIT with little more than a van and the promise of a better way to deliver IT services.
We love our history, and we hope you do too. It's what defines us and makes us into the successful company that you see today.
Not wanting to stray too far from home, Rob studied a BA Hons in Business and Administration at Cardiff University.
To say Rob is self-funded is an understatement, starting out as a micro business to help fund his studies, Rob then used his entrepreneurial flare to go on and set up RockIT the following year, with just £1000 of his own money and a van.
What could be better than building something, not just for yourself, but for all your closest friends? Never shy to mix work with pleasure, Rob hires a new team member, the first of many friends and family that remain with the business today.
Partnerships started to take hold, with credible vendors that are critical to our diverse offering. In 2009, RockIT became a Dell Premier and Cisco partner.
Over the years, we have gone on to add various other strategic partnerships to our armoury. These include Citrix in 2012, and VMware and Microsoft Silver in 2014. This has helped us to expand our vast knowledge and reinforce our credibility.
As RockIT started to build in size, so did the business exposure. It is always great to get recognition for all our hard work, and this year we started to make some really significant headway in adding to our trophy cabinet.
Although we don’t have a crystal ball, we could clearly see that the technology world was changing and therefore, the way we delivered our IT support needed to respond to these changes – introducing LabTech and a proactive approach to IT support.
We invested almost quarter of a million pounds in proactive technologies that had been unseen in the UK and gave us the edge over the competition.
In 2012, RockIT are ranked by MSP Mentor as one of the top Managed Service Providers in Europe, for growth and service excellence. Since then, we have gone on to consistently feature in these rankings, moving up the list year on year. In 2015, we were ranked 4th in the UK and 53rd Worldwide.
RockIT adds another accolade to their portfolio, with the Fast Growth 50, being acknowledge as one of the fastest growing companies in Wales, ranking 10th.
In subsequent years, the Fast Growth 50 has recognised RockIT for sustainable growth, this led to us being featured in the rankings for five consecutive years and receiving the Sustainable Growth Award in 2017.
RockIT opens its doors in the big smoke; Hammersmith has not been the same since.
London has been a great area for growth for us, and we are excited to have such a strong presence in such a competitive and vibrant city.
Investing in our employees has always been a vital ingredient for our ongoing success. We know that building a team of happy and motivated staff is what’s needed to deliver a great service. Because of this, in 2015, we achieved our Investors in People accreditation that recognises our efforts and commitment towards our staff.
It was actually the ‘Year of the Monkey’, however, the people in RockIT could be forgiven for thinking it was the year of the black tie. With seven highly accomplished award shortlists for category’s such as, visionary leadership and customer excellence, and acclaimed success as Service Company of the Year and Service Entrepreneur of the Year, Rob was barely out of his tux.
Equally, Rob was thrilled to feature as one of the entrepreneurs to watch out for in the Wales Online’s 35 under 35. A feature that profiles 35 of Wales’s most formidable business people and their successes.
2017 saw us redefine our approach to recruitment, ripping up the rulebook, and taking the whole process in-house.
We now have full autonomy on how we canvas for new recruits and the overall experience these candidates receive. This process has completely reformed recruitment, and the quality of the candidates we now attract is phenomenal, and we remain as committed as ever to the ongoing personal development and career progression of our employees.
When you live and breathe technology it goes without saying that innovation forms part of the thinking and decision-making process.
So, when we had to deliberate over our new brand identity, and how best to represent our new Telecoms business and new regional locations it had to be something impressive; it had to represent us as a company built on innovation, built on ROCK.
I think you’ll agree the results are on point.
RockIT operates throughout the UK with office locations in South Wales, London and Manchester.
We have developed co-operative global relationships with local providers of IT services in major cities throughout the world. This enables us to extend our geographical reach for clients with international operations.
Through leveraging our established global partnerships we are able to provide a seamless IT service delivery to clients with global office locations.
We recognise the need to regularly expand our reach to meet the demands of our growing clients. If you have a specific location in mind let us know and we’ll make new friends and partnerships in this area.
"Success really is in the eye of the beholder. What is deemed as success by one person might not even come close to how another might perceive it.
For me, success is about Visionary Leadership, not just in terms of my own, but installing strong management practices that develops a team of visionary leaders.
Success also requires a great deal of passion. You have to love what you do, or it simply won't be worth all the sacrifices. I have so much energy and enthusiasm for our business, because over the years I've witnessed the transformation from good to great, from big thinking to being famous for our innovation. We are always looking at new ways to improve our services, for the people that matter; our staff, our clients and our peers."
Rob Dance, CEO & Founder
Rob Dance
CEO and Founder
Ashley Dukes
Development Director
Laura Steele
Finance Director
Andy Murtagh
Development Director
James Trott
Solutions Team Manager
Gethin Merilaht
UK Sales Director
Simon Matthews
General Department Manager
Kate Nicol
Marketing Department Manager
Billie Jones
Talent Department Manager
Craig Evans
Project Department Manager
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For quick access to technical support please contact our 24hr Help Desk on 0344 272 2292.